Who are we

Our website address is: https://www.eleglam.co
ELEGLAM is an online jewellery brand based in India, offering fashion and designer jewellery through this website.

Comments

When visitors leave comments on the site, ELEGLAM collects the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it, After approval of your comment, your profile picture (if any) becomes visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.
Visitors to the website can download and extract any location data from images on the website, so removing such data protects your privacy.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience, so you do not have to fill in your details again when leaving another comment; these cookies last for one year.
If you visit our login page, a temporary cookie will be set to determine if your browser accepts cookies; this cookie contains no personal data and is discarded when you close your browser.

When you log in, several cookies are set to save your login information and screen display preferences; login cookies last for two days, and screen options cookies last for one year, while selecting “Remember Me” keeps your login active for two weeks and logging out removes the login cookies.
If you edit or publish an article, an additional cookie will be saved in your browser that stores the post ID of the article you just edited without personal data, and it expires after one day.

We may use analytics and advertising cookies (for example, Google Analytics) to understand how visitors use our site and to improve our products, content, and marketing; these cookies may collect information such as IP address, device type, pages visited, and time spent on pages.
You can manage or block cookies through your browser settings, and some jurisdictions may give you additional choices regarding analytics or marketing cookies, which may be presented through a cookie banner or settings tool.

Embedded content from other websites

Articles and pages on this site may include embedded content such as videos, images, social media posts, or other articles.
Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website directly, which means those sites may collect data about you, use cookies, embed additional third‑party tracking, and monitor your interaction with that embedded content, including tracking if you have an account and are logged in to that website.

Personal data we collect

Depending on how you interact with ELEGLAM, we may collect the following categories of personal data:

  • Contact details such as name, email address, phone number, and shipping/billing address when you place an order, create an account, or contact us.
  • Account information such as username, password, and order history associated with your user profile.
  • Transaction information such as items purchased, order value, payment method, and billing details, though card or UPI details are handled by secure third‑party payment gateways and not stored in full by ELEGLAM.
  • Technical and usage data such as IP address, browser type, device identifiers, and pages viewed, often collected via cookies and similar technologies for analytics and security.

How we use your data

ELEGLAM uses personal data only for legitimate business purposes, including:

  • Processing and delivering your orders, returns, exchanges, and customer support requests.
  • Managing your account and providing website features such as wishlists, order history, and saved addresses.
  • Communicating with you about your purchases, account notifications, policy changes, and, where permitted, marketing offers and newsletters.
  • Improving our website, products, services, and marketing campaigns through analytics and performance measurement.
  • Complying with legal obligations, resolving disputes, and enforcing our terms and policies.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email for security and fraud‑prevention purposes.
We may share your personal data with carefully selected third‑party service providers who help operate our business (such as hosting providers, payment gateways, logistics and delivery partners, analytics tools, email providers, and marketing platforms), but they are only allowed to use your data to provide services to ELEGLAM and must protect it appropriately.

Where required by law, regulation, or legal process, or to protect ELEGLAM’s rights, property, and safety (or that of our users or others), we may disclose your information to authorities or other third parties.
We do not sell your personally identifiable information to third parties for their own direct marketing purposes, and any advertising or analytics partners access data only as described in this policy and their own privacy notices.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely so follow‑up comments can be recognized and approved automatically instead of being held in a moderation queue.
For users who register on our website, the personal information provided in their user profile is stored as long as the account remains active or as needed to provide services, comply with legal obligations, or resolve disputes.

Order and transaction records are kept for time periods required by tax, accounting, and other applicable laws, which may vary by jurisdiction.
Technical logs, analytics data, and security‑related records are typically retained for a limited period that allows ELEGLAM to analyze performance and maintain the security of the site.

What rights you have over your data

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us, subject to identity verification and applicable law.
You can also request that we correct or erase any personal data we hold about you, except for information we must keep for administrative, legal, or security purposes such as mandatory records of transactions.

Depending on your location, you may have additional rights, such as:

  • The right to object to certain types of processing, including direct marketing.
  • The right to withdraw consent where processing is based on consent, without affecting prior lawful processing.
  • The right to lodge a complaint with a data protection authority or regulator.

Where your data is sent

Visitor comments may be checked through an automated spam detection service, which may process your IP address, user agent, and comment content.
Data may also be processed or stored on servers operated by our hosting providers, analytics services, email delivery platforms, and payment gateways, which can be located inside or outside India, subject to contractual and legal safeguards.

Payment processing

ELEGLAM uses third‑party payment gateways (such as Razorpay, or similar providers) to process online payments securely, and these providers may collect and store your card or payment information in accordance with PCI‑DSS and other industry standards.
Only the minimum necessary transaction details are shared with these providers, and your full card details are not stored on ELEGLAM’s servers.

How we protect your data

ELEGLAM takes reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including using secure servers, encryption where appropriate, access controls, and regular monitoring.
While no website or online service can guarantee absolute security, ELEGLAM works to continuously improve safeguards to keep your information as safe as reasonably possible.

Children’s privacy

ELEGLAM does not knowingly collect personal data from children under the age required by local law without appropriate parental consent, and the website is intended for use by adults who can legally make purchases.
If ELEGLAM becomes aware that data from a child has been collected without proper consent, reasonable steps will be taken to delete such information as soon as possible.

Changes to this privacy policy

ELEGLAM may update this privacy policy from time to time to reflect changes in legal requirements, technology, or business practices, and the updated version will be posted on this page with an updated “last updated” date.
Continued use of the website after such changes indicates acceptance of the revised policy, so visitors are encouraged to review this page periodically.

Contact information

If you have any questions about this privacy policy, your personal data, or your rights, you can contact ELEGLAM using the details below:

Website: https://www.eleglam.co

Email: support@eleglam.co or eleglam@gmail.com